FAQ (Ordering, Returns & Damages)
When will my order arrive?
R2H products that are purchased online that are either Wrapped Canvas or Acrylic ArtPLexi are made on Demand at our local factory in Lake Worth, FL. Orders normally ship within 48-72 hours of Order Placement.
What is your Return Policy & How do I Return an Item?
If you aren’t 100% satisfied, return it within 7 days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded.
- E-Mail firstname.lastname@example.org and request a return.
- Once approved; Ship your item back to us in its original packaging.
- We will typically issue your refund within 48-72 hours of receiving the package.
What do I do if my Order arrives Damaged?
- Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
- Attach your photos to an email and send them to email@example.com Please include your order number, tracking#, item number, a brief description of the damage, and whether you’d like a replacement or a refund.
- You will receive an email within 24-48 hours confirming that your photo return is being processed.
- If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on your photos.
Please note: If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.