If you aren’t 100% satisfied, return it. Read below the details regarding our guarantee, and for instructions on how to make a return.
R2H is dedicated to top quality products and your satisfaction is guaranteed 100%. If for any reason you are not entirely satisfied with your purchase, you may return it within 7 days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded and a 20% restocking fee will apply.
HOW TO RETURN
- Call 1(888) 412-8360 and request a return.
- Once approved; Ship your item back to us in its original packaging. We strongly encourage you to return the item via a traceable method.
- We will typically issue your refund within 48-72 hours of receiving the package.
- Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
- Attach your photos to an email and send them to email@example.com Please include your order number, tracking#, item number, a brief description of the damage, and whether you’d like a replacement or a refund.
- You will receive an email within 24-48 hours confirming that your photo return is being processed.
- If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on your photos.
Please note: If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.